Frequently Asked Questions (FAQ)
Q: Is pick up available for my location?
Q: Can I drop off my products?
A: Yes! We accept retail arbitrage drop-offs daily by appointment only.
Q: Where is your Prep Center located?
A: Our current dropoff location is in Haslet, TX. Detailed instructions will be sent once your account is setup.
Q: How do I pay for services?
A: You will be invoiced via PayPal when your shipment is ready to be sent to Amazon. Payments are due upon receipt.
Q: How do I setup Inventory Lab and/or Amazon sub-accounts?
A: Once your account has been approved we’ll e-mail you detailed instructions on the process. We cannot see your financial information on either account. These accounts are needed in order for us to process and prepare your inventory from start to finish to give you a completely hands-off experience.
Q: How fast do you turn-around product?
A: Our normal processing time is 24-48 hours from the time we receive your products to the time we ship to Amazon. Shipments of more than 250 items at one time may take an additional 24 hours to prep.
Q: Do you accept oversized or HazMat items?
A: Yes, but please contact us first as we take these by a case-by-case basis.
Q: What happens if you find a damaged item?
A: If we notice damage to an item before we prep it then we will delete the item from your shipment. We will hold the item for you and return it to you on your next dropoff or pick up.
Q: How do you ship my items into Amazon?
A: Currently all inbound shipments to Amazon are sent out daily (Monday-Friday) via FEDEX or UPS. FEDEX is our primary carrier and usually cheaper. If UPS is a $1 cheaper or more we may use them instead.
Q: Do you work with new Amazon Sellers?
A: Absolutely! We’ll help you avoid a lot of pitfalls and nuances that come with being an Amazon FBA seller.
Q: How do I know you won’t copy or steal my products?
A: Our business is built upon relationships and more specifically trust. ALL of your information is held in the strictest of confidence. We’re actively involved in several Amazon Seller groups and have several Amazon Seller friends and family in the Dallas/Fort Worth area. If we did anything like this it would destroy our company and our hard-earned reputation. We are also happy to sign any Non-Disclosure Agreement provided by you at your request.
Q: I have another question that was not answered.
A: No worries! Just Contact Us with your question and we’ll get back to you quickly with an answer.